Privacy Policy

We, Carillon Federal Services Inc. and Carillon Information Security Inc. ("Carillon" or "we" or "our") value our relationship with our customers ("You") and recognize the importance of Your, or the entity you represent ("Organization"), privacy and security of data. This Privacy Policy is to inform You, Your Organization and Your Organization's employees, contractors, customers or other participants ("Organization Users"), as the case may be, of how we collect information through the use of our Websites, products and services, how we use this information and what we do with it after we have collected it. If You are an Organization, it is your sole responsibility to notify Your Organization Users of this Privacy Policy.

Carillon reserves the right, in its sole discretion, to update this Privacy Policy without notice. Any changes are effective immediately following the posting of such updated Privacy Policy on our Website which is located at and for our Canadian customers, our Website located at You, Your Organization and Your Organization Users, as the case may be, agree that it is Your responsibility to review the most up-to-date Privacy Policy found on our Website and that any subsequent use of Carillon's Website, products or services shall constitute Your acceptance of such updated Privacy Policy.

1. Type of Information Collected by Carillon

For purposes of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual which is protected under any applicable privacy and/or data protection legislation.

The specific information we collect depends on the type of products or services You or Your Organization requires. For example, we may collect Personal Information such as an individual's name, the Organization's full corporate designation, mailing address, telephone number, email address, credit card number and depending on the level of secure credentials You or Your Organization requires, You or Your Organization User's nationality and biometrics, such as fingerprints, may also be required.

In addition, we may construct a profile on You whereby we may also automatically collect Personal Information such as Your or Your Organization's IP address and/or other device identifying technical data associated with the computing device from which the request was received such as host names, browser software and operating system types, site traffic, clickstream patterns as well as the date and time and geographic location. Logged data may be retained and stored in Carillon's secured PKI infrastructure.

The cookies used by Carillon helps us improve our business. A cookie is a message placed on the hard drive of Your device by a Web server when you access Carillon's Website. You may set Your and Your Organization User's browser to reject or set an alert when a cookie is placed on a computer or You can require consent before any cookie is employed. For more information on managing Your cookie settings, please consult the "Help" section of your browser.

2. How Carillon Uses the Information

  • To issue or validate software and/or Your digital credentials;
  • Inform You and Your Organization of notices relating to Your products and/or services;
  • Provide effective customer service support when needed;
  • For internal purposes to assist in research and development to ensure we are providing the most effective products and services to our customers;
  • Improve marketing and promotional efforts;
  • Customer surveys;
  • For any other purpose as indicated on our Website, notice, communication, click-through agreement or any other agreement between You and Carillon.

3. Sharing of Information

Carillon will not sell, share or trade your information to third parties.

However, we reserve the right to disclose information to third parties, in our sole discretion, in circumstances we believe are appropriate and necessary such as:

  • As required by law (including without limitation, to comply with a subpoena or court order);
  • To protect Carillon's rights and enforcement of this Privacy Policy as well as the security of Carillon's site(s);
  • To stop any activity we consider illegal, unethical or legally actionable such as fraud or identity theft;
  • To successors-in-interest of Carillon, including but not limited to a company that acquires Carillon or a part of Carillon's business.

Carillon's Website contains links to other external Websites. Please be aware that Carillon is not responsible for the privacy practices of such other external Websites. As a result, You understand and accept that once You leave Carillon's Website, You are responsible for informing Yourself of such privacy policies applicable to such external Websites. This Privacy Policy applies solely to Carillon.

4. Storage and Protection of Information

Your information may be processed and hosted in the United States and will be stored according to applicable privacy laws and regulations, Carillon's applicable Certificate Policy and the requirements of PCI-DSS, as the case may be.

Carillon will use commercially reasonable efforts to protect your Personal Information from unauthorized access, use or disclosure. However, please be aware that no method of transmitting information over the Internet is completely secure and may be subject to possible loss, interception or alteration while in transit.

5. Retention Period of Your Information

Carillon will only retain Personal Information for as long as necessary for the purpose we collected it for unless applicable law or regulatory requirements requires us to dispose of it earlier or to keep it longer.

6. Modify Your Information

You can access and modify your Personal Information, and subject to applicable regulatory and/or legal requirements, may request that we delete your Personal Information by contacting Carillon's Customer Support Department at and for Canadian customers at

7. How Do you "Opt-Out"

By using Carillon's Website, products and services, You or Your Organization, if any, are consenting to the collection, use and disclosure of the information as described in this Privacy Policy. If You do not consent to such collection, use and disclosure, You, Your Organization and Organization Users may not be able to use the applicable Websites, products or services. You may "opt-out" of receiving any marketing and promotional emails by following the instructions in the footer of the email or by contacting Carillon's Customer Support Department at and for our Canadian customers at

8. Our Policy Towards Children

Our Website, products and services are not intended for users under the age of eighteen years of age and we will not knowingly collect Personal Information from a child under eighteen years of age. If we learn that we have collected Personal Information from a child under the age of eighteen years of age, we will take steps to delete such information from our database.

9. Questions

If you have any questions about this Privacy Policy, please contact our Privacy Officer at or You can contact us by phone at 1 (844) 754-7484 (1 844 PKI-PIV-I).